Five Tips for Becoming a Demanding Customer

  1. Have some idea of what kind of intrusion or fire detection you want for your home or business. If you turn all decisions over to the dealer – whose input should be extensive but not overbearing – your system will reflect the dealer’s preference rather than yours.
  2. Talk with friends, relatives and business colleagues who already have a security system and know the ins and outs of the process.
  3. Don’t be afraid to express high expectations. A good security professional will spend time listening to your concerns – large or small. If they just come in, count doors and windows and give you a price, they’re not interested in your safety.
  4. Ask questions and expect answers. It’s all right if the salesperson doesn’t have the answer right away. But you should expect to get answers back in a reasonable time.
  5. Listen for clear statements about what the company can and cannot do. A reputable dealer will be candid, explaining how your demands will affect the installation’s design and cost. When you’re clear about what you want, the dealer will be clear about costs.

A security dealer has to walk through your home for a Florida security system installation or business to thoroughly learn about your specific needs. Therefore, it is very important to choose a person and company that you can trust.

Dealer Selection Checklist

Answer these questions to make an informed choice:

  1. Is the company national, regional or local?
  2. Is the company part of a national dealer program with high-quality, premium products?
  3. Will the dealer reinstall a system for free if you move?
  4. Does the company specialize in residential and commercial security?
  5. Will the company provide at least three references from current customers? What are the names of these references?
  6. How do references rate the company in the following areas:
    • Professional installation
    • User training
    • Repair service timeliness
    • Monitoring services
    • Overall customer service after the sale.
    • Fulfillment of promises made at the point of sale.